Who we are

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At TheLuxGate, we're dedicated to creating engaging content across various platforms to enhance your experience and provide valuable insights.

TheLuxGate operates under different entities, all striving to uphold the highest standards of privacy and security. This Privacy Policy is presented on behalf of TheLuxGate, so when we refer to "TheLuxGate," "we," "us," or "our" in this policy, we're representing the collective efforts of our team across these entities.

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We may collect the following information:

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(a) We collect personal information from Users through various means, such as when they visit our Website(s), register on the Website(s), place orders, subscribe to newsletters, respond to surveys, fill out forms, and engage in other activities or use services/features available on our Website(s). This may include, but is not limited to, name, email address, mailing address, phone number, and credit card information. Users may choose to visit our Website(s) anonymously. Personal identification information is only collected from Users if they voluntarily submit such information. Users can choose not to provide personal identification information, but this may limit their ability to engage in certain Website-related activities.

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(b) We also gather non-personal information about Users whenever they interact with our Website(s). This may include browser name, computer type, technical information about Users' connection to our Website(s) (such as operating system and Internet Service Provider), and similar details.

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(c) Professional information about Users, including first name, last name, job title, job function, company name, company address, email address, and telephone number, may be collected directly from Users or from publicly available sources, third parties, or online publications. This information is processed based on legitimate interests for purposes such as identifying key decision-makers in relevant sectors, ensuring accuracy and relevance of information, providing relevant products or services, improving service efficiency, and enhancing marketing efforts.

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(d) We may use cookies and log files on our Website(s) to enhance User experience. Cookies are small pieces of information placed on Users' computers when they visit certain Website(s)s. Users are presented with a cookies permission banner upon first visit or private browsing mode, seeking consent as required by law. Users can manage cookies preferences through our cookie management tool. We utilize various types of cookies, including analytics cookies to track browsing patterns for customer analytics and targeted content/advertisements, functional cookies to improve Website(s) efficiency and user experience, third-party advertising/targeting/analytics cookies for tailored advertisements, and third-party cookies to serve our own advertisements on other Website(s)s based on browsing behavior.

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We respect User privacy and do not have access to third-party cookies, and third-party organizations adhere to their own privacy policies.

 

How we use the collected information

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Any personal data provided to us will be handled with the utmost care and security. The personal data we collect is used to fulfill the service requested by you or to respond to any inquiries you have made.

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TheLuxGate utilizes User personal information for the following purposes:

• Personalization: We may use individual or aggregated information to personalize your experience and understand how Users utilize the services and resources provided on our Website(s).

• Website Improvement: We continuously strive to enhance our Website(s) offerings based on the feedback and information received from Users.

• Customer Service Enhancement: Your information enables us to more effectively respond to your customer service requests and support needs.

• Transaction Processing: Information provided by Users when placing an order is used to fulfill that order and provide relevant information about our other products and services. We do not automatically share this information with third parties unless necessary to provide the service or with explicit permission from the User. Users can change their preferences at any time by contacting us through our Website(s).

• Administration of Website Features: This includes managing content, promotions, surveys, and sending Users information they agreed to receive about topics of interest.

• Periodic Emails: The email address provided by Users will be used to send them information and updates related to their orders, respond to inquiries and requests, or provide relevant information about our other products and services.

• Sharing with Partners: Contact details may be shared with third parties only when explicitly consented to, typically in content or services created in partnership with such third parties.

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If Users opt-in to our mailing list(s), they will receive emails containing company news, updates, and related product or service information from TheLuxGate and its affiliated entities. Unsubscribe instructions are included in each email, or Users may contact us via our Website(s) to opt-out of future communications.

 

Sharing your information

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Unless explicit permission is granted, we refrain from selling, trading, or renting users' personal information. However, we may share generic aggregated information, not linked to personal identification, with our business partners, trusted affiliates, and advertisers for specified purposes. Additionally, we may utilize third-party service providers to assist in operating our business and website(s), such as for sending newsletters or conducting surveys.

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In certain cases, we may provide personal information to third parties acting as subcontractors or service providers on our behalf. Such disclosures will always entail appropriate contractual protections.

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Certain functions involving personal information may be outsourced to contractors, such as OneTrust managing cookie consents, or other software providers. Any processing of personal information by these contractors will be strictly for defined purposes and will be adequately safeguarded under contract, including confidentiality and data security measures.

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Your rights as a data subject

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Under data protection law you have rights regarding how we process your data.

You are not required to pay any charge for exercising your rights. We have one month to respond to you, and you may be asked for ID to confirm you identity.

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To exercise any of the following rights, please use the contact details supplied at the bottom of this policy:

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Right of access – you have the right to ask us for copies of your personal information. This right always applies. There are some exemptions, which means you may not always receive all the information we process. 

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Right of rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. This right always applies. 

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Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records. 

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Right to restriction of processing – where certain conditions apply you have a right to restrict the processing. 

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Right of portability – you have the right to have the data we hold about you transferred to another organisation. 

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Right to object – you have the right to object to certain types of processing such as direct marketing. 

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User’s right to opt-out

If you do not want to continue to receive e-mail communications from us please contact us

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How we protect your information

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We implement rigorous data collection, storage, and processing practices along with robust security measures to safeguard against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction details, and data stored on our website(s).

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Sensitive and private data exchanged between our website(s) and users occurs over SSL secured communication channels, ensuring encryption and protection through digital signatures. Moreover, our website(s) adhere to PCI vulnerability standards to establish a secure environment for users, prioritizing their safety and privacy.

 

Advertising

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Advertisements displayed on our website(s) may be provided by advertising partners, who may utilize cookies. These cookies enable the ad server to recognize your device whenever they deliver an online advertisement, collecting non-personal identification information about you or other users of your device. This information empowers ad networks to deliver targeted advertisements they deem most relevant to you. Please note that this privacy policy does not govern the use of cookies by any advertisers.

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Changes to this Privacy Policy

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To adapt to evolving legislation and best practices, we reserve the right to revise this privacy policy at any time. We encourage users to regularly review this page to stay informed about how we safeguard the personal information we collect. By using our services, you acknowledge and agree that it is your responsibility to periodically review this privacy policy and become aware of any modifications.

Please note that this Privacy Policy was last updated on April, 2024.